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Item Recovery Policy

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Item Recovery

There are several or rather said many cases where people have suffered due to not being careful. To prevent general carelessness, please follow the following rules regarding item recovery.

  • Don’t lend valuable items to anyone for any reason.
  • Don’t let someone else transfer your items between your characters for you. Use the ingame mail service, or in cases where the characters on the same account, do it through Kafra.
  • Don’t give out your password to someone.
  • When giving items to someone, walk away from other players before trading. Double-check the other character’s name at the top of the trade window before giving items. Make sure you didn’t deal the wrong character.
  • When doing such trades, do not pay the other party first.
  • Check all items in the trade window on both sides before clicking “Trade”. Make sure they are really giving you the items they said they would, and make sure you didn’t give the wrong item to them.
  • If you got scammed, report the scam immediately by submitting a Support Ticket. If you take longer than 24 hours from the time you discovered the scam to report, we may not be able to help you. Although, we may not be able to recover your scammed items, but only to punish the scammer.
  • If someone claims to be a Gamemaster in-game and asks you for your password, don’t give it to them. Real Gamemasters will not ask you in-game for your password. Instead, take a screenshot of the conversation and submit a Support Ticket immediately.
  • When vending, make sure that the correct price is set.
  • When overupgrading, make sure that the item you’re upgrading is the right one. Accidental upgrades will not be recovered.
  • Please note that, GM's can't create and will never trade/give out items to recover your own mistakes!

We reserve the right to refuse service in an item recovery case if you did not follow any of the above rules or if the case is complicated such that we cannot determine what rightfully belongs to whom.


Thank you for reading.

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50 minutes ago, aramiden said:

no, venders do that to always reserve the place for vending ^_^


can i reserve whole place from 1st to ... with my 20 accounts? :D

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